My wife hurriedly looked up Caring 4 Smiles Dental Group @ Epsom, early one Saturday morning after I awoke to the most excruciating pain that was clearly coming from a tooth. Loy was there to greet me in my state of extreme pain and confidently assessed that the trouble wasn’t where I believed it to be, but that I was in fact experiencing referred pain. After a couple of x-rays he was able to confirm an abscess under my wisdom tooth. The tooth was extracted and I was off home to recuperate.

I’d like to say that this was the end of my trouble, but it was just the beginning,

Weeks went by and I was still experiencing pain and discomfort, but Loy was adamant that we would get to the bottom of this issue and he sought advice from Oral Surgeons both here in NZ and overseas! The long story short is that the abscess or infection had already done some significant damage to the nerve that ran along my lower jaw. The protective coating of that nerve had been stripped by the infection and this was the cause of the extreme pain.

Many people were consulted including a Neurologist, but what I can tell you about Loy is that he is a man of his word, He told me at the outset that he would not leave me to deal with this on my own. On at least two occasions he closed his practice to accompany me to an Oral Surgeon – Specialist and also visited me in hospital, where he constantly monitored my condition and insisted I receive urgent pain relief. He took many late night calls and went well beyond the call of duty to ensure I got through this terrible time.

I have terrible memories of the many weeks of pain that I went through, but I am so glad that Loy was there for me. I hadn’t been a resident in Auckland for very long before this happen, but I was lucky enough to have picked out a dentist that I knew I could trust, a dentist who showed me compassion that frankly I doubt anyone in his profession could match.

My name is Todd Scott and I’m the Managing Editor of The National Business Review. Loy is my dentist and if you have taken the time to do your research and have read this testimony (which was unsolicited) then I am happy that you will have by now decided that Caring 4 Smiles Dental Group is all that you could ever hope to find in a dental practice.


Todd Scott

Managing Editor

The National Business Review