Privacy Policy

Introduction

At Caring 4 Smiles Dental Group, your privacy matters deeply to us. This Privacy Policy details how we collect, use, store, and protect your personal and health information, in line with New Zealand’s Privacy Act 2020.

Information We Collect

We may collect information such as:

• Personal contact details: Name, address, phone number, email.
• Dental and health history: Treatment records, X‑rays, photographs.
• Billing and insurance details: Health fund, WINZ, or other relevant data.
• Website usage data: Cookies, website analytics, browsing behavior.

Purpose of Collection

We gather this information to:

• Provide dental care and related communications.
• Manage appointments, billing, and health records.
• Improve our services and website experience.
• Send you updates, newsletters, or marketing (with your consent).

Consent

• Your submission of information implies consent for its use as described here.
• You may opt out of marketing at any time by contacting us.

Use and Disclosure

Your data is used to deliver care and may be shared with:

• Our team and contracted service providers (e.g. labs, IT support).
• Third parties when legally required, such as court orders or health authorities.
• Other care providers, with appropriate safeguards in place.

We do not sell or rent your personal information to third parties.

Cookies & Website Tracking

We use cookies to:

• Enhance website functionality (e.g. remember preferences).
• Collect anonymised analytics to improve user experience.
  You have control over these settings and can manage or decline cookies (note: this may affect site functionality)   .

Data Storage & Security

• Electronic records: kept in secure, password-protected systems.
• Physical records: stored in locked, secure locations.
• Access to your information is restricted to authorised staff and service providers.
• We maintain policies and procedures to address and manage data breaches.

Access, Correction & Erasure

You have the right to:

• Request access to your personal information.
• Request corrections to inaccurate data.
• Request deletion or cessation of data use, as allowed by law.

Please contact us in writing to initiate these requests.

Complaints or Privacy Concerns

If you have any concerns about your privacy, you may contact:

Caring 4 Smiles Privacy Officer

• Via our contact form or reception.
  If you’re dissatisfied with our response, you may also contact the Office of the Privacy Commissioner in New Zealand.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The “Effective Date” above will reflect such updates. We encourage you to revisit this page regularly.

Contact Us

For any questions, access, or complaint requests, please contact us via:

• Phone: 09 631 5416
• Address: 475 Manukau Rd, Epsom, Auckland 1023
• Or via our website’s Contact Us page